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Frequently Asked Questions

Reception Hours

1. What are the reception hours

Reception is open daily from 8:00 AM to 9:00 PM.

Please note that hours may vary on public holidays.

Yes, for after-hours assistance, please call (02) 49 555 888 and your call will be directed to our after-hours support team.

Reception area at Honeysuckle Executive Apartments with staff, snack display, and fridges stocked with drinks

Facilities Information

1. Does the property have a swimming pool?

Yes, the property features a lap pool for guest use.

No, the pool is not heated.

 The pool is open daily from 6:00 AM to 8:00 PM.

Yes, the property includes a fully equipped gym.

The gym is open daily from 6:00 AM to 8:00 PM.

Yes, the gym has two bathrooms, including one with disability access.

Yes, each apartment is equipped with a coffee machine for your convenience. Most machines are Nespresso Vertuo models.

Pods can be purchased at reception for $1.50 each or $10.00 per box.

No, the property does not provide a guest BBQ facility.

No, portable BBQs are not permitted on the premises.

Honeysuckle Executive Apartments outdoor pool and building facade
gym equipments treadmill and bouncing balls in Honeysuckle Apartments

Pre-Check in Information

1. What time is check-in?

Check-in begins at 3:00 PM.

Yes, early check-in is available for an additional fee of $20.00 per hour prior to 3:00 PM, subject to availability.

Check-out is at 10:00 AM.

Yes, late check-out is available for an additional fee of $20.00 per hour after 10:00 AM, up until 12:00 PM (noon). Availability may vary.

Yes, all guests are required to provide a pre-authorisation on a valid credit card at check-in. This is a standard security hold and is automatically released after departure, subject to the condition of the apartment.

For after-hours arrivals, a bond is charged to your credit card via a secure payment link sent by SMS. This bond is refunded after departure, pending a satisfactory inspection of the apartment.

Yes, an additional guest can be accommodated at a cost of $30.00 per night. The extra guest will be provided with either a sofa bed or rollaway bed, depending on availability. Please note that prior arrangement with reception is required, and availability of extra bedding must be confirmed in advance.

No, mini bars are not provided in the apartments.

Yes, the property is fully licensed. A selection of alcoholic beverages is available for purchase during reception hours.

Yes, soft drinks and bottled water can be purchased from reception during reception hours.

Yes, a range of snacks, including chips and chocolates, are available at reception.

Yes, you are welcome to pre-order drinks, alcohol, and snacks. Please contact reception in advance to arrange your selections and payment. Items will be placed in your apartment prior to your arrival.

Snack basket at Honeysuckle Executive Apartments with chips, chocolate bars and sweet treats
Fully stocked mini bar fridge at Honeysuckle Executive Apartments featuring beer, cider and premix drinks

Special Events & Room Packages

1. Can the hotel arrange a bottle of wine for my arrival?

Yes, we can organise a bottle of wine to be placed in your apartment prior to your arrival. Please contact our reservations team to arrange this in advance.

Absolutely. Our team would be delighted to help customise your room for a special occasion. Please contact reception with your request, and we will assist in creating a memorable experience tailored to your needs.

Romantic towel swans and rose petals on bed at Honeysuckle Apartments for special events stays

Car Parking Information

1. Do you offer car parking?

Yes, secure car parking is available at a rate of $25.00 per day.

Yes, multiple vehicles are permitted. Each vehicle will incur a charge of $25.00 per day.

We highly recommend pre-booking and pre-paying for parking to ensure availability.

The car park is accessible via Wright Lane, which is a one-way street. Look for the signage marked “Chifley Car Park”.

Reception will send you an SMS with access codes. These codes will allow you entry into both the garage and the basement foyer door.

 If you have pre-paid for parking, please call reception at (02) 49 555 888 approximately 30 minutes before your arrival. They will send you the access code. For your convenience, we recommend proceeding directly to the car park to park your vehicle before heading to Reception on Level 0.

Secure underground car parking at Honeysuckle Executive Apartments with clearly marked yellow bays

How Do I Get to The Property

1. What is the address of the property?

Apartment 7 / 14 Honeysuckle Drive, Newcastle, NSW 2300

Search for “Honeysuckle Executive Apartments” in Google Maps for accurate directions.

Disembark at the Newcastle Interchange. From there, take the Light Rail to Civic Station. Exit the station and walk past the Visitor Information Centre towards the Newcastle Museum. At the museum, turn left onto Wright Lane. Honeysuckle Executive Apartments is located at the corner of Wright Lane and Settlement Lane.

Apartment Servicing Information

1. How often is my apartment serviced?

Apartments are serviced every 7 days for stays of one week or longer.

Yes, daily servicing can be arranged at an additional cost:

$25.00 per service for a one-bedroom apartment

$35.00 per service for a two-bedroom apartment

To request additional servicing, please visit reception or contact our central reservations team at (02) 49 555 888.

Cleaning staff member at Honeysuckle Executive Apartments standing beside fully stocked housekeeping trolley cart

Luggage Handling & Lost Property

1. Can I leave my luggage at reception before check-in?

Yes, you are welcome to leave your luggage at reception prior to check-in, and no charges apply.

Yes, we offer complimentary luggage storage at reception following check-out.

If any personal items are found in the apartment, our Housekeeping Department will contact you directly.

If you have already departed and are unable to return to the property, we can arrange to return the item via post. Please note that postage and handling fees apply, based on the cost of shipping.

Suitcase in front of freshly made bed at Honeysuckle Executive Apartments Newcastle NSW

In Room Information

1. How do I access the internet?

Each apartment includes Wi-Fi access. To connect, scan the QR code located within your apartment. The username and password are printed on the QR code sticker for easy access.

Yes, all apartments are equipped with Smart TVs, allowing you to stream content using your personal accounts.

No, guests are required to use their own Netflix account to access the service.

No, the property does not subscribe to any streaming platforms. Guests must use their own personal accounts for services such as Netflix, Stan, or Disney+.

No, Foxtel is not available at the property.

Yes, extensions are subject to availability. To confirm your extension, payment must be made by 10:00 AM on the original day of departure.

If your total stay reaches 7 consecutive days, your apartment will receive a complimentary service.

If your stay is less than 7 days, your apartment will not be automatically serviced during the extension period.

Yes we do provide cots. The cost being $30.00 per night. 

The cot is made up in your apartment ready for use. 

Our cots are a sustainably crafted, oval-shaped cot designed to create a calming space for your baby. Its lockable castors and compact size allow for easy movement through standard doorways. Versatile and long-lasting, it converts into a toddler bed as well.

Wi-Fi login sign with QR code on nightstand at Honeysuckle Executive Apartments Newcastle NSW
Living space with black leather couch and baby cot at Honeysuckle Superior One Bedroom Apartment

Housekeeping Information

1. When is the apartment serviced?

Apartments are serviced after the seventh day of your stay.

Yes, you may reschedule your apartment servicing by contacting or visiting reception.

Yes, additional services are available at the following rates:

$25.00 per service for a one-bedroom apartment

$35.00 per service for a two-bedroom apartment

Please contact reception to arrange.

Yes, additional towels can be provided. Please return any used towels to reception for exchange.

No, pool and gym towels are not supplied. Please use the towels provided in your apartment. For fresh towels, bring your used ones to reception for replacement.

Yes, upon request, housekeeping staff will clean your apartment using steam cleaning methods without chemicals.

Yes, additional blankets are available through reception during operating hours.

Yes, please visit reception for any condiment top-ups you may require.

Cleaning staff mopping tiled floor in serviced apartment lounge at Honeysuckle Executive Apartments Newcastle

Fire Alarm Procedure

1. What should I do if the fire alarm sounds?

In the event that the fire alarm is activated, all guests must immediately evacuate the building via the nearest stairwell. Do not use elevators.

Please proceed to the designated assembly area located in front of reception.
Remain at the assembly point until the Fire Department advises that it is safe to re-enter the building.

Your safety is our top priority—thank you for your cooperation.

Fire alarm panel and secure key cabinet at Honeysuckle Executive Apartments emergency control room wall
Main entrance to Honeysuckle Executive Apartments with glass awning and Chifley signage on facade

Pet & Assistance Animal Policy

1. Are pets allowed at the property?

No, pets are not permitted on the premises.

No, companion animals (including emotional support animals) are not permitted, even with supporting documentation.

Yes, certified guide dogs are permitted. Guests must present the required documentation to reception upon arrival.

No pets allowed sign on glass door at Honeysuckle Executive Apartments Newcastle NSW

Got More Questions?

Click on the links below to learn more about our Hotel Rules and Group Booking Procedures.

Are You Ready to Book with Us?

We have several room options depending on your needs and budget.